Edaakhil Consumer helpline service

consumer helpline

Whats is consumer right and benefit to file case through edaakhil and our expert of edaakhil help you in file casehttps://edaakhil.nic.in/ ]  and win the case 

Our edaakhil online case file advocate contact details deevanshikansal@gmail.com , 9416182296

In present time , we observe we can case file online and do online haering so not need to go anywhere and attend the case online and can give written statement also. thus we save paper and expenses or save time and excape from hectic suitations and hassles. 

Whats is consumer right 

 Right To Be Informed About The Quality, Quantity, Potency, Purity, Standard And Price Of Goods So As To Protect The Consumer Against Unfair Trade Practices. Consumer Should Insist On Getting All The Information About The Product Or Service Before Making A Choice Or A Decision.

 

What are the 5 main consumer rights?

  • Right to safety.
  • Right to choose.
  • Right to be informed.
  • Right to consumer education.
  • Right to be heard.
  • Right to Seek redressal.
  • Consumer Protection Act.
 

CONSUMERS CASES CATEGORY

Agriculture  Airlines Banking , Education,  Railway, Medical Insurance , Automobiles

Consumer Contracts, Domestic Fuels,   E-Commerce,  Electronic Goods,  Finance

Food & Beverages Government ,  House Hold Goods ,  Housing, immigration

Industrial & Commercial Goods And Services

Industries  Postal,  Telecom , Textiles , Tourism Transport,  Trust Unfair Trade, Water

Service Matter From Company ,  Defective Goods

Consumer Dispute Redressal Commissions

at the district level known as (DCDRC) and Consumer Dispute Redressal Commissions at the State level known as (SCDRC) and Consumer Dispute Redressal Commissions at the National Level known as (NCDRC) were setup. The project was initiated and an Executive Finance Committee (EFC) was prepared to provide a turnkey solution at each of the District Commissions, State Commissions & National Commission, including linkages with respective State Governments and Central Governments.

To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.

1. National Consumer Dispute Redressal Commission (NCDRC), deals with complaints involving costs and compensation higher than Rs. Two Crore

.2. State Consumer Dispute Redressal Commission (SCDRC), deals with complaints involving costs and compensation higher than Rs. Fifty Lakh and less than Rs. Two Crore.

3. District Consumer Dispute Redressal Commission (DCDRC), deals with complaints involving costs and compensation less than Rs. fifty Lakh.

 

Consumer Rights Vs Responsibilities

Sl.No Rights Responsibility
1 Right to be heard

1. Ensure that the company has provided you the contact details of the consumer grievance handling system and are easily accessible.
2. Avoid purchase of products/services from a company which do not provide details of the consumer grievance officers to handle consumer grievances

 

2 Right to Redress

1. Ignoring the loss suffered on purchase of defective goods and services and not filing complaint encourages the corrupt business man to supply low standards or defective goods and services. Therefor file a complaint even for a small loss. File only a genuine complaint.
2. Consumer must file a complaint if not satisfied with the quality of product/services.
3. Claim the penalties/compensation as provided under rules and regulations to ensure that the quality delivery system improves.
4. Study carefully all terms and conditions related to return/replacement of defective goods, refund and warranty policies.

 

 

3 Right to Safety

1. While purchasing the goods or services, Consumer must look for standard quality mark such as ISI, Hallmark, Agmark, ISO, FSSAI , etc.
2. Do not buy any spurious/ fake/duplicate/ hazardous products

 

4 Right to Consumer Education/ Right to be Informed

1. Do not get carried away by advertisements only or believe on the words of the seller. Consumer must look market reviews/feedback. Similarly inform offers if product and services of companies are of substandard.
2. Consumer must insist on getting complete information on the quality, quantity, utility, price etc. of the product or services.
3. Ask for complete contact details of the consumer grievance mechanism of the company the consumer wish to buy from

 

5 Right to Choose

1. Access the information available on various alternatives available for the product and services under purchase consideration.
2. Compare specifications, competition and fair prices of the goods and services before finalizing on the purchase
3. Study various feedbacks/reviews of the products/services

 

 

 

 

 

 

Legal journalism